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Important Information for Online Customers

Thank you for visiting Mark Of A Gentleman. By using this web site you agree to the policies outlined below. We may update or change these policies without prior notice as required. All such changes will be posted here and we encourage you to check back periodically for any changes to this policy.

Payment Policy

All Prices on this web site are in CANADIAN FUNDS

We accept PayPal, Visa and MasterCard. NOW ACCEPTING BITCOIN

All PayPal transactions will be redirected to PayPal’s secure servers for processing. All Visa and MasterCard orders will be processed securely by our third party merchant account company, PSiGate.

Shipping Policy

** SHIPPING DEPARTMENT AND WAREHOUSE CLOSED FOR MAINTENANCE **

 

OUR WAREHOUSE AND SHIPPING DEPARTMENT WILL BE CLOSED FROM 3 PM FEBRUARY 17, 2017 TO FEBRUARY 24, 2017. ALL ORDERS PLACED AFTER 12:00 PM ON FEBRUARY 17, 2017 WILL SHIP FEBRUARY 27, 2017.

WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE YOU. 

Shipping Rates 

Due to the great success of our reduced Free Shipping threshold during the holidays, we have decided to reduce our regular Free Shipping Limit for the entire year starting NOW! We are offering Free Shipping on qualifying Canadian orders* over $65 for all Canadian Provinces and a reduced shipping rate for orders over $85 for Canadian Territories, (after any applicable discount, before taxes and shipping)*

Orders are shipped using Canada Post Expedited Service with tracking or Tracked Packet service, where available. We may also us other shipping methods at our discretion as required.

We reserve the right to combine orders going to the same address.

For shipping rates to other destinations please contact us for a quote prior to ordering.

Shipping Rate Table (all prices in Canadian Dollars):

 Destination

Regular Shipping Rate

 Qualifying Order Shipping Rate

 Delivery Standards (business days excluding holidays and weekends)

 Canada*

Based on destination calculated at checkout

 Calculated at checkout

 Major Urban Centres: 2 to 7 days

 Non-Urban, Northern and Remote Centres: up to 14 days

 United States**

Based on destination calculated at checkout

 Calculated at checkout

 All Centers: 4 to 10 days

 United Kingdom – Great Britain  (SURFACE)

 $29.00

Calculated at checkout

 4 to 6 weeks

 United Kingdom – Great Britain  (AIR)

 $52.00

 N/A

 6 to 14 days

 Other Destinations

 Email for quote

 Email for quote

 

 All orders are shipped within 5 business days from date of order unless otherwise stated on this page or on this site. We ship on regular business days excluding holidays. Shipping prices include packaging and handling charges.

* Due to increased shipping costs, Canadian orders destined to the Yukon, Northwest Territories and Nunavut do not qualify for free shipping at the same rate as other Canadian destinations, Our Flat Rate Shipping Rates will apply unless otherwise stated above. Rates are calculated at checkout based on destination.

** At this time we do not ship to US Military addresses (APO/FPO etc.). Orders destined to Alaska and Hawaii do not qualify for free shipping however our Regular Shipping Rates will apply.

We are not responsible for packages that are not delivered due to incorrect addresses supplied by customers, postal carrier or courier disruptions, and/or inclement weather.

Sale Pricing

All sale pricing and discount code offers apply to in stock items only. We do not offer any rain checks or substitutions on items that are not in stock.

Special Offers and Promotions

From time to time we may run special bonus offers and promotions. All such offers and promotions are on a first come first serve basis and while quantities last. We do not offer rain checks or substitutions on these offers and promotions.

Duties, Taxes, Import and Brokerage Fees 

All Canadian orders are subject to HST/GST.

Duties, taxes, import/export and brokerage fees associated with the import/export of any goods shipped to destinations outside of Canada are the sole responsibility of the customer. Please check with your local customs authority and confirm such fees prior to ordering. 

If a shipment is returned or refused due to non-payment of such fees, the regular shipping fee, any penalties imposed by the carrier and a restocking fee of 15% will be deducted from any refund owed, or billed to the customer.

Cancellation Policy

Once an order is shipped, it cannot be cancelled. An order is considered to be shipped once it is packaged and a shipping label is created, and the shipping manifest is transmitted electronically to the carrier. We ship frequently and an order can ship as soon as the same day the order is placed and up to 5 business days from when it is placed.

Upon cancellation of an order, if the order was paid for by credit card, a fee of 5% will be charged as an administrative fee to cover transaction fees we incur in processing the payment and refund. If the order was paid for by PayPal then PayPal will deduct a fee for issuing the refund and you will receive a refund of the amount paid less any applicable PayPal fees and less a $1.00 fee to cover costs incurred as part of PayPal’s fixed fees that are not refunded and for processing the refund.

Return Policy 

At Mark Of A Gentleman Ltd. your satisfaction is important to us. If for any reason you are unsatisfied with your order you may return any unopened, unused product, in its original condition and packaging for a refund. All such refunds will be issued less any shipping costs, and will be subject to a restocking fee of 15%. Orders that qualified for Free Shipping will be refunded less our Regular Shipping Rates as listed on our Shipping Policy page or at the actual rate of shipping for the package and less any return shipping costs.

If you receive an item that is different from what you ordered, defective, or not as stated on your order list, please contact us within 7 days of receipt of order. We will assess every item returned and determine if a refund or replacement is required. We will also make arrangements for shipping the items back to us as required. We will make every effort to correct such errors as quickly as possible.

If you refuse an order on delivery we will deduct the Regular Shipping Rates as listed on our Shipping Policy page, Return Shipping Cost and a 15% restocking fee from any refund owed to you.

We do not accept returns on used or opened product, products without original packaging, or packaging that is not in its original shipped condition. Returns on used merchandise will not be accepted for hygienic reasons. We inspect every item prior to shipping to ensure your satisfaction. 

All returns must be accompanied by a Return Authorization Number provided by Mark Of A Gentleman. To obtain a Return Authorization Number please contact us by Email as outlined below within 7 days of receipt of order and provide the following:

  • Name and Address as it appeared on your order
  • Order Number
  • Item number and description of the product you are returning
  • Reason for returning the item

All requests for Return Authorization Number must be made within 7 days of receipt of order. All returns must be received within 21 days of receipt of order. 

Please ensure that all items shipped back to us are packaged appropriately to avoid damage during shipping and are shipped using your preferred shipping method. We encourage you to use a method that allows for item tracking and deliver notification. We are not responsible for any items received damaged or lost during shipping and will not issue a refund in these cases. We do not accept items returned C.O.D.

Return Authorization Request Contact:

-- CLICK HERE -- for Return Authorization Request  OR send an email to service@markofagentleman.com with "Return Authorization" in the subject line.

Return Address and instructions will be sent to you by email. please follow the instruction above and in the email.

Return Authorization Number must be clearly labelled on the outside of the package.

Exchange Policy

Currently we do not offer product exchange. Items may be returned according to our Return Policy above.

If you have any questions about this policy please contact us by visiting our Contact Us page.


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